Do You Like the People You Serve? You’re in the business of helping others, and you likely do it well, or your company wouldn’t still be open. But the question is: As a service-based business, do you actually like the people you serve? In most jobs, you can clock in...
How My Pay-It-Forward Story Can Inspire Your Customer Experience When talking about customer experience — or life in general — it can be all too easy to think about those not-so-pleasant experiences we’ve had and forget to highlight and talk about the...
Is Your Brand Easy to Do Business With? An important question for every business owner to ask themselves is: Are you making it simple for people to work with you? No huge surprise, but the brands that are easy to do business with are far more likely to receive rave...
