Are You the Type of Customer You Would Want to Work With? I talk a lot about creating a positive customer experience for the people working with your business. But what happens when the tables are turned and you’re the customer who’s dealing with another...
Do You Like the People You Serve? You’re in the business of helping others, and you likely do it well, or your company wouldn’t still be open. But the question is: As a service-based business, do you actually like the people you serve? In most jobs, you can clock in...
How My Pay-It-Forward Story Can Inspire Your Customer Experience When talking about customer experience — or life in general — it can be all too easy to think about those not-so-pleasant experiences we’ve had and forget to highlight and talk about the...
Are You Serving Others or Yourself with Your Business? When you get down to the core of your business, do you prioritize serving others or serving yourself? This is a big question for business owners to grapple with, and it can be a challenging one because, of course,...
Is Your Brand Easy to Do Business With? An important question for every business owner to ask themselves is: Are you making it simple for people to work with you? No huge surprise, but the brands that are easy to do business with are far more likely to receive rave...
The Value of Proactive Communication Proactive communication, while relatively simple in concept, can have a tremendous impact on customer experience (CX) when it comes to your brand. Proactively communicating with your clients or customers is all about keeping them...
