Your capacity to serve clients (aka service threshold) doesn’t just affect you and your potential clients. It impacts ALL of your customers.
How you treat others when you are on the receiving end of a not-so-great customer experience speaks volumes about how you view and manage the customer experience in your own business. Here’s a story about why you need to be the type of customer you want to serve.
As a business owner, whether or not you like the people you serve matters. Here’s why and what to do if you aren’t currently connecting with your customers.
As a business owner, if you're not leveraging your own stories to positively influence and inspire your customers' experience you are missing out on a great opportunity to further cement your brand's legacy.
While all businesses need to sell, at their core, they’re either serving others or themselves. And for your brand to create a lasting legacy, a customer-centric approach is vital.
Is your customer experience creating open doorways that are simple for people to walk through or building up brick walls that are likely to deter them?
In today's market, people want proactive communication, and in a digital market, there's no reason we can't give it to them.
Although you might believe that Customer Experience and Customer Service are one and the same, there's actually an important difference between them.
“People don’t care how much you know until they know how much you care.”