Are You the Type of Customer You Would Want to Work With?
How you treat others when you are on the receiving end of a not-so-great customer experience speaks volumes about how you view and manage the customer experience in your own business. Here’s a story about why you need to be the type of customer you want to serve.
Do You Like the People You Serve?
As a business owner, whether or not you like the people you serve matters. Here’s why and what to do if you aren’t currently connecting with your customers.
How My Pay It Forward Story Can Inspire Your Customer Experience
As a business owner, if you're not leveraging your own stories to positively influence and inspire your customers' experience you are missing out on a great opportunity to further cement your brand's legacy.
Are You Serving Others or Yourself with Your Business?
While all businesses need to sell, at their core, they’re either serving others or themselves. And for your brand to create a lasting legacy, a customer-centric approach is vital.
Is Your Brand Easy to Do Business With?
Is your customer experience creating open doorways that are simple for people to walk through or building up brick walls that are likely to deter them?
The Value of Proactive Communication
In today's market, people want proactive communication, and in a digital market, there's no reason we can't give it to them.
The Difference Between Customer Experience and Customer Service
Although you might believe that Customer Experience and Customer Service are one and the same, there's actually an important difference between them.
“People don’t care how much you know until they know how much you care.”