The Important Difference Between Client Boundaries & Client Expectations Understanding the difference between client boundaries and client expectations is one of the most important parts of designing a healthy client experience. While the terms are often used...
A Personalized Customer Experience That Wowed Me It finally happened! I’m now the proud owner of a Lomi composter. 🤩 As someone who’s always striving to reduce my carbon footprint, I’ve had my eye on this for a while! (Being an adult is weird, right? Who knew...
8 Highly Impactful Business Books I’m Revisiting Before the New Year As I write this, Q4 of 2023 is almost here, and I’ve already completed my “to read” list for the entire year. In January, I set out to read 22 personal development or business books before the...
Why Knowing Your Service Threshold is Vital As business owners, we each have limits in our capacity to take on new clients at any given time. After all, there are only so many hours in the day and only so many people we can serve in them. This capacity is called your...
Are You the Type of Customer You Would Want to Work With? I talk a lot about creating a positive customer experience for the people working with your business. But what happens when the tables are turned and you’re the customer who’s dealing with another...
