Your customer’s experience doesn’t and shouldn’t stop when they make a purchase
As a business owner, your job isn’t to create a one-and-done situation for your clients or customers.
When they click the “buy” button or hand you their credit card, that isn’t the end of your relationship. In fact, hopefully it’s just the beautiful beginning!
Imagine if instead of constantly mining for new clients & customers, you had a raving loyal fan base who was eager to continually purchase what you put out into the world.
It’s completely possible! It’s simply a matter of shifting your business strategy to a customer-centric approach that focuses more on creating the ideal human experience and journey and less on automation.
How to Work With
We’re in the business of helping your business better serve your people. Plain & simple.
Our goal is always to help you create a base of loyal fans who love coming back to your business time and again… not just because of the kick-ass products or services you offer, but because of how you value and treat them throughout their whole experience and journey with you.
We do this by working with you in a variety of ways; whether it be our CX 1:1 consultation package, our half-day CX intensive program, our CX group experience, or in short consultations catered to a specific customer-centered struggle your business is facing.
Why work with
Scarlett & Co.?
Our founder & CEO, Katrina Scarlett, has been in the business of creating killer customer experiences for decades.
As both a consumer and an entrepreneur herself, Katrina has experienced first hand how automated and impersonal the online business world has become. Now, she’s determined to bring the customer experience & human element to the forefront of your digital business!
She and her team are experts at helping business owners gain back their valuable time & energy (and raise their profit margins!) while serving their people at the highest level with ease.
Katrina currently lives in Canada with her favourite human (aka her husband) and their two adorable dogs, Rosie & Bailey.