Your business is so much more than systems + funnels…

Become the stand out brand in your industry + create a lasting legacy by elevating your customer experience!

Your customer’s experience doesn’t and shouldn’t stop when they make a purchase

As a business owner, your job isn’t to create a one-and-done situation for your clients or customers.

When they click the “buy” button or hand you their credit card, that isn’t the end of your relationship. In fact, hopefully it’s just the beautiful beginning!

Imagine if instead of constantly mining for new clients & customers, you had a raving loyal fan base who was eager to continually purchase what you put out into the world.

It’s completely possible! It’s simply a matter of shifting your business strategy to a customer-centric approach that focuses more on creating the ideal human experience and journey and less on automation.

Humans

OVER

Robots

There’s nothing wrong with a business strategy that focuses on automating parts of your brand! Efficiency’s important, right?!? There are only so many hours in the day, and automation can help in so many ways!

But even in the digital space, people want to do business with other people; not robots. They want to feel valued as an individual and as a customer, rather than simply being a number in your email list or a conversion stat.

How to Work With
These Humans

We’re in the business of helping your business better serve your people. Plain & simple.

Our goal is always to help you create a base of loyal fans who love coming back to your business time and again… not just because of the kick-ass products or services you offer, but because of how you value and treat them throughout their whole experience and journey with you.

We do this by working with you in a variety of ways; whether it be our CX 1:1 consultation package, our half-day CX intensive program, our CX group experience, or in short consultations catered to a specific customer-centered struggle your business is facing.

Where does your
business currently fit?

Are you always hunting for new customers or clients?


It’s time to focus on retaining your current ones instead! And we can help you do exactly that with our signature CX 1:1 consultation package.

Are your customers continually having issues that need resolving?


You need to take a peek at what’s going on behind the scenes and make some shifts! Our small group program for business owners is perfect for this.

Does your team feel lost in dealing with customer matters and concerns?

Let’s give them the tools and confidence to handle these situations without letting them escalate to your desk. Our team consultation and training can be tailor-made for this! 

Are you bringing in lots of people to your low-ticket offers, but losing them before they make a bigger investment? 

Nurturing those leads in key! We can work on strategies to do this together in a 1-1 consultation.

Are you always hunting for new customers or clients?


It’s time to focus on retaining your current ones instead! And we can help you do exactly that with our signature CX 1:1 consultation package.

Are your customers continually having issues that need resolving?


You need to take a peek at what’s going on behind the scenes and make some shifts! Our small group program for business owners is perfect for this.

Does your team feel lost in dealing with customer matters and concerns?

Let’s give them the tools and confidence to handle these situations without letting them escalate to your desk. Our team consultation and training can be tailor-made for this! 

Are you bringing in lots of people to your low-ticket offers, but losing them before they make a bigger investment? 

Nurturing those leads in key! We can work on strategies to do this together in a 1-1 consultation.

Let’s flip the script!

Instead of focusing on a business strategy that tries to automate away your problems, let’s embrace your customers & bring the human experience to the forefront of your business.

Yes, you absolutely need systems and tools to run your business, but you also need to remember that on the other side of that Facebook ad or automatic invoice is a person.

And that person is coming to you for help solving a very real problem in their life, and if you do it well, you may just end up creating a life-long fan of your business and the legacy you’re building with it.

Also, you can do all of this with way less effort than you’re currently imagining! Trust us, it’s so much easier to keep your customers coming back and raving about you to others than it is to constantly find new ones on your own.

Why work with
Scarlett & Co.?

Our founder & CEO, Katrina Scarlett, has been in the business of creating killer customer experiences for decades. 

As both a consumer and an entrepreneur herself, Katrina has experienced first hand how automated and impersonal the online business world has become. Now, she’s determined to bring the customer experience & human element to the forefront of your digital business!

She and her team are experts at helping business owners gain back their valuable time & energy (and raise their profit margins!) while serving their people at the highest level with ease. 

Katrina currently lives in Canada with her favourite human (aka her husband) and their two adorable dogs, Rosie & Bailey.